Terms of service

Instant Booking’s operator and registered details will be listed here once finalised.

By creating an account you agree to these terms on behalf of your business. Instant Booking is a business tool, and you must be 18 or over to create an account.

Instant Booking lets you publish a booking page, manage your diary, staff and clients, and send booking emails. During our launch period Instant Booking is free.

If we introduce paid plans, we’ll give existing account holders at least 30 days’ notice by email, and you’ll be free to close your account before anything is charged. We don’t take commission on your bookings.

• Keep your sign-in details secure and the information in your account accurate.
• Have a lawful basis for the client data you hold, and tell your clients how you use it — for example with your own privacy notice.
• Set and honour your own prices, cancellation terms and service standards with your clients. The contract for a treatment is between you and your client.
• Don’t use Instant Booking for anything unlawful, or to send clients unsolicited marketing.

Instant Booking’s patch test checks are a scheduling aid. They are not medical or professional advice, and they don’t replace your own judgement, your product manufacturer’s instructions or your insurer’s requirements. You remain responsible for carrying out and recording skin tests correctly, and for deciding whether a treatment is safe to go ahead.

When Instant Booking processes your clients’ personal data for you, we will:

• process it only to provide the service and on your documented instructions;
• make sure anyone who accesses it is bound by confidentiality;
• protect it with appropriate technical and organisational security measures;
• use only the sub-processors named in our privacy policy, and tell you before adding new ones so you can object;
• help you respond to requests from individuals exercising their rights;
• tell you without undue delay if we become aware of a personal data breach;
• delete or return the data when you close your account, unless the law requires otherwise;
• give you the information you need to show compliance with UK GDPR Article 28.

We work to keep Instant Booking running and your data safe, but during launch we can’t promise uninterrupted service. We may change or improve features as the product develops.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited under English law.

Otherwise, we aren’t liable for indirect or consequential loss, or for loss of profit, business or goodwill. While Instant Booking is free, our total liability to you is limited to £100.

You can stop using Instant Booking at any time. We may suspend an account that breaches these terms, and will tell you why unless the law prevents it.

We’ll email account holders about material changes before they take effect. These terms are governed by the law of England and Wales, and its courts have jurisdiction.